Frequently Asked Questions

Planning an event, especially for a personal or corporate milestone, requires an extraordinary investment of time, energy and specialised knowledge. Here we answer some of our clients most frequently asked questions:​

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How do I choose a colour scheme for my event/wedding?
Colour schemes can be selected based on personal tastes, favourite colours or from Mother Nature. Or a blend of the favourite colours of the bride and groom.​

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What services do you offer?
We offer a variety of services including but not limited to rentals (chair covers, sashes, table overlays etc), centre pieces, backdrops, ceiling draping, and balloon decor.​

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How do I conceptualise a theme for my event/wedding?
An event is an intimate experience that must have the thumb print of the individual or individuals hosting the event. Therefore the likes or fantasies of such individuals could be examined to find elements of inspiration to arrive at a theme i.e. A fascination with the ‘Underwater, Egyptian culture, World Travels, etc.​

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How do I choose a venue for my event/wedding?
Venue selections can be made based on personal taste, whether it is botanical garden, the serenity of the sea or ballroom elegance. Other factors to consider are number of persons attending the event, the type of event, location and budget​

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Should I have my event indoor or outdoor? What are the pros and cons of indoor verses outdoors?
When choosing a venue it is very important to note that an outdoor event will require the setup of infrastructure e.g. tents, decks etc which could impact significantly on your budget. Additionally, the seasons can dictate whether you would entertain the likely hood of entertaining indoors or outdoors e.g. the risk factor involved in having an event outdoors during the rainy season is extremely high.

 

What is the cost of decorating?
This is a general question which is commonly asked; like all things the quality and the type of finishes required in your decor will affect your budget. Concepts and themes have values ranging from $500 to infinity. The client is the thermostat therefore setting the temperature of the budget; the decorator is the thermometer feeding off of that temperature.

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What type of decorations can you provide?
Our decorative scope ranges from balloon decor to elaborate drapes and fantasy like setups.

 

Do you provide a payment plan or payment policies?
Our payment policies required a 50% deposit on confirmation and the final balance to be settled one (1) week prior to the event date. Additionally, failing to settle within the given time frame, customers will incur a 10% increase on the final invoice. Our terms and conditions are available on request. We accept payment via debit and credit card, as well by cash and cheque.

 

What if something is damaged or goes missing?
The value of damaged or missing stock must be recovered by the client. Each rental requires a signature of acceptance on our rental form; therefore the client is responsible or liable for any damage or displaced items.

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When do rented items need to be returned?
All rented items must be returned by the agreed date on the wedding contract or within 24 hours of the function.